RECEIVE A DELIVERY
Important deliveries should be met or we can pick up at the Federal Express or UPS facility. You can also have deliveries made to our office and we will transport them to your home.
We all have emergency situations that we can't deal with. If you are a Keyholder subscriber we can respond 24/7 365 days per year. If not, we can generally handle emergencies during normal business hours.
When you're not in town and you've been gracious to let your friends and family use your home, nothing beats being greeted and shown around the house.
Your car is in the garage and you need a ride from the airport. We can arrange to pick you up and return you to the airport. If not, give Uber.com a call.
ARRIVALS & DEPARTURES
Whether arriving or departing we can handle the preparation of your home for you or your guests and clean up when you simply don't have time.
MEET THE SERVICEMAN
When your pest control technician, cable provider, or AC technician needs to get inside your home we can meet them and secure your home when they are finished.
Is your "honey do list" growing and you don't know where to turn? We can arrange for a qualified handyman to fix your problem.
PICK UP A PACKAGE
If you are concerned about a package pick up when you can't be home we can do it and place it inside your home so it's safe and secure.
We can arrange for your home to be cleaned on a regular basis or before or after your arrival. Rates are competitive. Just tell us how many hours you want.
When you become a member you have access to our concierge desk. Not everything can be anticipated. At times you need someone to meet the repair man, to pick up packages, stock your refrigerator, arrange transportation from the airport, let the pest control in your home, receive furniture...well, you get the ideas. All or email our concierge desk 9:00 am to 5:00 pm every weekday. Members receive 25% discount on concierge services.
WHAT DOES IT COST?
Discounted Rate -when you ask us to perform a service for you, when we are required to handle an emergency, let service personnel into your home or to manage a special project, you will be billed for our time at our discounted rate during normal business hours.
Special Needs - When you have special needs we canusually satisfy those too. If you need a ride to and from the airport we can arrange limousine service. We are often asked to drive our clients' cars to keep the batteries charged and to take their auto to the car wash for detailing. We will stock the refrigerator for arrival or brighten the home with fresh flowers.
- Standard Rate [after hours] $65/hr
- Member Discount Rate [Business hours] $45/hr
- Emergency Response Rate $75/hr
WHAT ARE THE RULES
We request 24-hour notice
Fees are based on the time we start service
Current credit/debit card will be maintained on file for concierge and third party services charges
Home visits require a 1-hour minimum
We’re available on an emergency basis 24/7, however, our normal business hours are 8:00 am – 5:00 pm EST. Concierge services requested outside normal business hours and on holidays are subject to a $20/hour premium.